How do we gather information?
We as a third party generally proffer solution services to our customers by handling online tools and software, and through telephone support of users. The online tools generally, make possible remote access and control of user system. They will only access user system with his/her consent. We only provide technical support services and for that we need certain technical or personal information and permissions from the user. In order to get our instant assistance, the diagnostic tools are used to access the technical information.
What kind of information do we need?
Personal Information: It is essential to provide user personal information such as First Name, Last Name, Phone No., E-mail address, Postal Address, in order to identify the user and/or contact the user whenever needed.
Payment Information: The information related to user credit card or debit card at the time of purchase of our services is also essential, to help transactions online or on phone, whichever way the user want the transactions to be done. We will use third party payment processing and payment gateways to authenticate user credit or debit card information, and to process the transaction.
Technical Information: We might ask for the user technical information pertaining to the system, so that we can resolve technical issues that may arise in the user’s system anytime during the service period.
Any information gathered from the user of our services may be used in any of the following ways: To process transactions: We first ask user to provide his/her needed personal information that enables the user buy our services online. So that, using this information we can verify and process transactions through payment gateways and merchant account.
To send e-mails: The e-mail address provided by the user at the time of registration and purchase of our services will be used to send to the user the information and updates related to the order placed.
Regarding this, if the user agrees to subscribe to our newsletter services, we may also use the e-mail address to send to user the company news, updates, products or service, promotional offers and other such related updates. Keep in mind that the user can unsubscribe from receiving company newsletters anytime. The instructions to unsubscribe from newsletters are mentioned in detail at the end of each such mail sent by us.
Use of Remote Access by The Third Party in Bullguard Support provides online-based subscription technical support, for which our technicians would need access to and control of the user’s system. We use software and tools that enable us to control user’s system remotely. Due to the remote access to the user computer we can identify and then rectify technical problems without being going to the site of problem.
Our tech specialists are well trained to use remote access software. To avoid any event of access to the user confidential information stored on computer or computer network, our We ensures limited access of the technicians to the data stored on the subscriber computer or network.
Do we use any cookies?
Do we record help sessions?
The Third Party at Bullguard Support may supervise and then record online and offline help sessions between end-users and technicians to improve its services. These records will be used to enhance our support knowledge base, improve our services, and company internal research purposes.
We may use IP addresses of the customers of its services. We can track user movement, can manage the website, analyze trends and collect demographic information for collective use by using this IP addresses.
Addendum of Information
To ensure protection against frauds, We may attach personal information provided by the user with the information we may get from other sources. To determine credibility, we may use user’s personal name and associated information to obtain a credit report in accord with the laws.
Links to External Websites
Third Party we does have links to other websites. We are not responsible for the content and privacy practices of these external websites.
Can the personal information be updated or removed?
As any other mailing service provides, every user has given the charge for changing their personal information over the website. Just log in to his/her account on our website and do the proceeding for correcting or updating the information. In case, a user no more wants to utilize our services, the user may also remove his/her personal information through our website.
Notification of Changes
The technical support and other services imposed to business clients, other than the previously described privacy policies will also be applicable. Also, the policies will be given in written at the time of agreement.